We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

Yes. The InsuJet has been clinically tested on people with a higher BMI. The jet administration has proven to be a highly effective measure to administer insulin for this group. A clinical study from 2015 found that insulin administered by needle-free jet injection corrects marked hyperglycaemia faster in overweight or obese patients with diabetes. We recommend always consulting a Diabetes Care Specialist first, to determine if InsuJet is suitable for your individual case. 

Yes, we offer worldwide shipping!

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch as well as the shipping time. The delivery time varies significantly depending on your location. 

Global estimates include: 

• Europe: 2-7 days
• Asia: 7-14 days
• North & South America: 7-14 days
• Middle East: 7-14 days
• Others: 7-14 days

Delivery time is not guaranteed for Standard Shipping. If you would like to receive your order by a specific date, we would suggest Express Shipping. The above are estimated time frames provided by the postal service, and do not include the processing time of Customs in  your destination location. In some cases, the local Customs office of your destination location may require additional documents and time to have your package cleared.

The warranty covers defects in materials and workmanship. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse, or misuse. Specific product warranty information can be found on the product page.

The length of the warranty is defined on the warranty documentation supplied with the product. Note that different products as well as consumables, etc. may have different warranty periods. Please refer to the warranty card packed with the device for details. The warranty period begins on the purchase date, as indicated by the documentation from your authorized reseller.

To initiate a return, you can contact us directly at info@insujet.com. A Return Material Authorization (RMA) number will be assigned that will be used to track the return and repair process.

Use original InsuJet packaging or equivalent to ship products to InsuJet. Be sure to write the RMA number legibility on the outside of the box. Note: The owner retains responsibility for all InsuJet products until they reach InsuJet. Shipping insurance is HIGHLY recommended.

Items to be repaired under warranty will be returned to InsuJet at the owner’s expense. Repairs covered by warranty (as reasonably determined by InsuJet) will be shipped back to the owner at InsuJet's expense. Shipping costs outside of warranty covered items will be at the owner’s expense.

Subject to material availability, repairs covered by the warranty will be carried out within 15 days of receipt of the product and shipped back to the owner at InsuJet’s expense. Repair of items not covered by warranty will be by an estimate approved by the customer before work begins. The estimate will contain costs of labor and parts as well as expected time frame of completion.

Your sterile accessories can be shipped monthly or quarterly, depending on your needs.

You can change plans through our customer portal or by contacting us directly. Alternatively, you can let us know what you need, and we will adjust your next shipment and billing accordingly.

Yes, we can adjust the installment date upon your request. This can be done for a single installment, or for all future installments.

We would love to help you set up a plan that works for you. Please contact us so that we can create a customized plan for you based on your exact needs.